FAQs

💬 Frequently Asked Questions – Revive Equip

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📩 How can I contact Revive Equip?

Easy! Shoot us an email at shopreviveequip@gmail.com - our team is ready to help with orders, product questions, or anything else you need to keep your wellness routine on track.

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🌍 Do you ship worldwide?

Absolutely. Revive Equip ships globally so you can level up your recovery wherever you are.

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📦 Where do you ship from?

We ship directly from our international warehouse in Hong Kong, straight to your doorstep.

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⏳ Can I change or cancel my order?

We move fast! You’ve got a 12-hour window after ordering to request any changes or cancellations. After that, orders are locked in—but you’re always welcome to return it once it arrives.

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💳 What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, AMEX) and PayPal—whatever keeps your grind going.

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🕒 When will my order be processed?

Orders are packed and prepped Monday to Friday. Processing takes 1–3 business days, then shipping begins the next business day. No shipping on weekends or public holidays.

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🚚 How long does delivery take?

• Standard items: 2–4 weeks (due to global demand)

• Larger items (like saunas & cold plunge tubs): Please allow up to 6–8 weeks for delivery.

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❓ What if I don’t receive my order?

If it's been 30 days since shipping and your order hasn’t arrived, you're eligible for a full refund or replacement. Just email us at shopreviveequip@gmail.com